Dear {customer_name},
Your booking is currently on hold.
This may be due to pending payment, availability confirmation, or additional verification.
Booking Details:
Booking ID: {booking_id}
Room: {room_name}
Check-in: {check_in}
Check-out: {check_out}
Guests: {guests}
Total Amount: {total_price}
Please contact us to complete your booking:
+94 76 236 9384
info@gatetrees.com
Thank you,
Gatetrees Resort Jaffna